The short version
Why this matters
Most agencies hand over a zip file and disappear. We take the opposite position, partly on principle and partly because we run software of our own and know exactly what an unanswered outage feels like from the customer's side.
What you get
What's included
Everything below is part of the engagement, not a line item added later.
Uptime monitoring
Continuous checks on the things that matter, with alerts routed to a person rather than an inbox nobody reads.
Incident response
An agreed response time, a named contact, and someone who already understands your system rather than reading it for the first time.
Ongoing releases
Fixes, small improvements and the platform updates that Android, iOS and your dependencies force on you every year.
Dependency and security updates
Libraries patched before the vulnerability becomes your problem, and tested before they become your outage.
Provider change handling
When a payment gateway or telecom aggregator changes their API, we deal with it — usually before you notice.
Monthly reporting
What broke, what changed, what we spent the time on. Cancellable with thirty days' notice, always.
Related
Often needed alongside
Cloud, hosting & DevOps
Deployment, environments, backups and monitoring set up so that shipping a release is routine rather than an…
APIs & system integration
Connecting your product to everything it depends on — payment gateways, banks, telecom aggregators, logistics…
Mobile app development
Android and iOS applications built for the phones and networks your users actually have, not the ones in a…
Next step
Tell us about your support project
Send the shape of the idea. We will tell you honestly whether it is something we should build, and roughly what it costs.